Actions Panel
Moakley Breakfast Forum: The High Price of Burnout (and how to prevent it)
Date and time
Location
Suffolk Law School
120 Tremont Street 5th Floor Commons Boston, MA 02108Description
About the Moakley Center: Suffolk University’s Moakley Center for Public Management is actively engaged in the local community, fostering public discourse, supporting and advising community organizations and providing educational opportunities to build human capital in the public service industry.
About the Relational Coordination Research Collaborative: Based at Brandeis University's Heller School for Social Policy & Management, the RCRC connects researchers and practitioners around the world to develop and test new models of inter and intra organizational change. The RCRC community explores the transformation of relational dynamics and how structures and work processes are designed to support and sustain these dynamics. They explore how these changes impact critical performance outcomes including quality, safety, efficiency, engagement, learning and innovation.
About the Moakley Breakfast: The Moakley Breakfast Forum Series promotes the spirit of community engagement and public service across Suffolk University’s campus and the greater Boston community by promoting dialogue on important public policy issues of local, state, and national interest.
Agenda:
Opening Remarks - Marisa Kelly, President, Suffolk University
Moderator
- Lauren Hajjar, PhD, Director of Research, RCRC, Senior Fellow of the Moakley Center for Public Management
Panel with Moderator
- Michael Weekes, President and CEO, Providers Council
- Dan Driscoll, Former President and CEO, Harbor Health Services, Inc.
- Bonnie Hungler, Director of Program and Support Services, Bridgewell
- Allison van der Veldon, DMD, Community Health Center of Franklin County
Keynote
- Julius Yang, MD, PhD, Hospitalist, Division of General Medicine, Beth Israel Deaconess Medical Center & Instructor of Medicine, Harvard Medical School
Moakley Center Public Service Award
Final Remarks
Afternoon Workshop (10:30AM-1:30PM): Building Relational Capacity to Achieve High Performance
TOPIC
Use of relational data as a diagnostic for feedback and improvement tool for developing structures, work processes and relational practices that enable collective capacity and improve performance within and across networks of provider and stakeholder groups.
WHOSHOULDATTEND?
Continuum of providers and government employees, including clinical, non-clinical and administrators that play a critical role in the delivery of services to a wide range of constituents. Relevant for Executives, Senior Management, Middle Management, Frontline Managers, Administrators and Staff.
OVERVIEW
Presenters will introduce Relational Coordination as an evidence-based theory, framework and tool for building collective capacity and improving performance within and across workgroups. Presenters will share case examples, and participants will engage in relational mapping to explore how Relational Coordination can be applied in their organizations -specifically the inter-professional dynamics of decision-making, coordination and communication in the context of doing complex work.
LEARNINGOBJECTIVES
1) Participants will be able to identify relational coordination dimensions, conditions under which relational coordination mattersand its impact on performance.
2) Participants will be able to use relational mapping as a tool to identify work processes, workgroups, the strength of ties amongthem and opportunities for improvement.
3) Participants will understand how to use relational data as a tool to improve performance.